Question 7 of 11
What excites you most about working in hospitality?
Tapping into opportunities for growth
Creative freedom to inspire new dreams
Connecting with people and exceeding expectations
Working with cutting-edge technology
Building a community of repeat customers
Breaking the mold and creating new approaches to reach audiences✓
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Question 8 of 11
When a guest surprises you, what do you do next?
Note it, and look for the pattern
Tell the team the story
Change something the same week
Check whether the data saw it coming✓
Ask the guest what prompted it
File it for the next planning round
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Question 9 of 11
What would make next year feel like a win?
Occupancy that holds through the shoulder season
A team that stays
Guests who come back without a discount
Systems that finally talk to each other
A brand people recognise
Numbers we can act on✓
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